PRC Trust Architecture
Terms & Conditions
The Basis Of Every Engagement
01
The Contractual Basis
The agreement that defines the engagement.
02
What PRC Provides
The scope and nature of our services.
These Terms apply to the services offered by PRC Elite Management (“PRC”, “we”, “us” or “our”). They explain the general basis on which PRC may provide services to a client.
An enquiry, discovery call, website form, email exchange, proposal discussion or Calendly booking does not create a contract, require PRC to begin work or oblige either party to proceed.
A binding engagement begins only when PRC and the client have agreed an Engagement Letter or other written agreement identifying the client, the agreed scope, relevant authority, fees, payment arrangements and any service-specific conditions.
If there is any inconsistency between these Terms and an Engagement Letter, the Engagement Letter takes priority for that engagement.
PRC provides specialist private residence continuity, intelligence and operational coordination services for principals, families, private offices and internationally managed residences.
Depending on the agreed scope, services may include residence readiness, household and property coordination, operational continuity, supplier coordination, arrival preparation, relocation support, healthy living environment coordination, records and information organisation, or other agreed private residence support.
PRC’s role is defined by the written scope. PRC does not assume responsibility for every aspect of a residence, household, property, project, staff structure or supplier relationship unless that responsibility is expressly included in the Engagement Letter.
PRC may coordinate dependencies, information, schedules, communications and agreed actions. PRC does not guarantee a particular commercial, operational, financial, security or property outcome.
03
Professional Boundaries
Maintaining a clear and appropriate relationship.
04
Client Authority And Responsibilities
Your role in a successful engagement.
PRC is not a law firm, financial adviser, tax adviser, insurer, architect, surveyor, engineer, regulated security provider, medical provider or emergency service.
PRC does not provide legal, tax, investment, financial, insurance, medical, clinical, architectural, engineering, regulated security, employment, immigration or other specialist advice. Where specialist input is required, the client must appoint and rely on an appropriately qualified and insured professional.
PRC may identify an issue, coordinate information, recommend that specialist advice is obtained, or assist with an agreed administrative process. That does not make PRC responsible for the specialist advice, decision, certification, design, installation, inspection or work product.
Nothing in PRC’s services removes the client’s responsibility to obtain appropriate professional advice, permissions, insurance and approvals.
The client must provide accurate, complete and timely information that PRC reasonably needs to perform the agreed services. The client remains responsible for decisions concerning their property, household, assets, family, staff, suppliers, finances and legal obligations.
The client must identify the people authorised to give instructions, approve expenditure, provide property access, receive information and make decisions on the client’s behalf. PRC may rely on instructions reasonably believed to come from an authorised person unless the client has notified PRC otherwise in writing.
The client is responsible for obtaining and maintaining all permissions, consents, licences, statutory approvals, property rights, insurance, supplier contracts and professional appointments required for the residence, project or services.
PRC may pause, refuse or escalate an instruction where authority is unclear, the instruction appears unsafe, unlawful, abusive, fraudulent, inconsistent with the agreed scope, or likely to create unacceptable operational, legal or security risk.
05
Fees, Expenses And Payment
Our fees, expenses and payment terms.
06
Changes To Scope
How variations to the agreed scope are managed.
PRC’s fees, payment milestones, retainer arrangements, invoice dates, approved expenses and any applicable taxes are set out in the Engagement Letter, proposal or invoice accepted by the client.
PRC may require cleared initial payment before beginning work, undertaking travel, arranging access, committing resources or accepting an engagement. PRC may suspend services where payment, authority, information or agreed funding is overdue or incomplete.
PRC accepts payment for PRC’s own agreed fees only. PRC does not hold client money, supplier funds, project floats, deposits, purchase funds or other third-party money.
Clients remain responsible for paying third-party suppliers directly unless a separate written arrangement expressly states otherwise. PRC is not responsible for supplier invoices, supplier payment disputes, foreign-exchange movements, bank charges, unauthorised payments or costs that have not been approved in writing.
The agreed scope is the boundary of PRC’s responsibility. Any request that materially changes the services, timing, property, travel, level of responsibility, supplier coordination, access requirements, risk profile or expected output is outside scope unless PRC agrees otherwise in writing.
PRC may provide a revised scope, fee, timeline, payment milestone or service condition before accepting additional work. PRC is not required to begin changed or additional work until that written agreement is in place.
Urgency does not remove the need for authority, clear instruction, appropriate safety controls or agreed funding. PRC may assist with urgent coordination only to the extent it is safe, authorised and expressly agreed.
07
Third-Party Suppliers
Working with trusted external partners.
08
Confidentiality And Privacy
Applying appropriate technical and organisational safeguards to your information.
PRC may identify, introduce, coordinate or communicate with third-party suppliers where this forms part of the agreed scope. This may include contractors, designers, property professionals, household specialists, consultants, logistics providers and other service providers.
Unless expressly agreed otherwise in writing, suppliers are independently appointed by the client and remain responsible for their own advice, work, personnel, pricing, insurance, licences, availability, performance, warranties and compliance.
PRC does not guarantee a supplier’s suitability, solvency, conduct, quality, availability or outcome. A recommendation, introduction or coordination role is not a warranty or endorsement.
PRC does not accept undisclosed commission, referral payment or other concealed benefit from a supplier in connection with an engagement. Any material commercial arrangement relevant to a recommendation will be disclosed to the client before instruction where applicable.
PRC will treat client, residence, household and engagement information as confidential and will use it only as reasonably necessary to consider, deliver, administer, protect or conclude the agreed services.
PRC may disclose information where required by law, reasonably necessary to protect a person or property, required by an insurer or professional adviser, or authorised by the client for an agreed supplier or service purpose.
Clients must also keep PRC’s confidential commercial, operational, pricing, methodology and supplier information confidential unless disclosure is required by law or agreed in writing.
PRC’s processing of personal information is described in the Privacy Policy. Clients must not send identity documents, health information, residence-security details, access credentials, financial information or other sensitive materials through the website, Calendly or routine email.
Before PRC requests sensitive material, PRC and the client will agree an appropriate controlled method. PRC will not improvise sensitive-document exchange through an ordinary inbox.
09
Access, Security And Property Safety
Managing access and maintaining security.
10
Records, Intellectual Property And Handover
Ownership, records and a smooth transition.
Access to a private residence, household system, physical key, fob, access card, alarm code, gate code, safe combination, digital credential, device or account is a controlled arrangement—not an implied part of PRC’s services.
PRC will accept or manage access only where this is expressly included in the Engagement Letter and supported by an agreed written access and security protocol. The protocol must identify authorised persons, permitted access, handling requirements, return or revocation arrangements, reporting requirements and any relevant emergency process.
PRC may refuse access arrangements that are unclear, insecure, inadequately authorised, beyond the agreed scope or inappropriate for the level of risk involved.
The client remains responsible for the property’s physical safety, legal compliance, insurance, security systems, emergency planning, staff arrangements and specialist security advice unless an Engagement Letter expressly provides otherwise.
PRC may maintain reasonable records of instructions, decisions, agreed actions, communications, supplier coordination, expenditure approvals, risks, continuity matters and other engagement activity.
Client information remains the client’s information. PRC retains ownership of its pre-existing methods, systems, templates, frameworks, know-how, intellectual property and materials developed independently of the client engagement.
Where a handover is included in the agreed scope, PRC will provide the agreed handover material in the agreed format after the engagement has concluded and all due PRC fees and approved expenses have been paid.
PRC is not required to provide internal working notes, proprietary methods, draft materials, unapproved recommendations, supplier commercial information, confidential information belonging to another client, or records that PRC is required to retain.
11
Suspension, Termination And Concerns
How to end an engagement or raise a concern.
12
Governing Law And Contact
The legal framework and how to reach us.
The Engagement Letter sets the engagement start date, duration, any minimum term, payment milestones, notice requirements and termination arrangements. A preferred start date given through an enquiry form is not a commitment by PRC until confirmed in writing.
PRC may suspend or terminate services immediately where there is non-payment, lack of authority, unsafe access, unlawful conduct, fraud concern, abuse, harassment, material breach, a serious security concern, insufficient information, or a circumstance that makes continued work professionally or operationally inappropriate.
Where a client is a consumer, nothing in these Terms removes any statutory cancellation, refund or remedy rights that apply. If a consumer asks PRC in writing to begin services during a statutory cancellation period, the client may be responsible for the proportionate value of services properly supplied before cancellation, where permitted by law.
Concerns should first be raised in writing with PRC at office@prcelitemanagement.com, with sufficient detail for the matter to be reviewed. PRC will consider the concern reasonably and proportionately.
These Terms and any non-contractual dispute or claim arising from them are governed by the law of England and Wales.
Where the client is a consumer, the client may have mandatory rights under the law of the country in which they live. Nothing in these Terms is intended to remove rights that cannot lawfully be excluded or limited.
Questions about these Terms or PRC’s services should be sent to office@prcelitemanagement.com.
Business correspondence address: Elizabeth Suite, 3rd Floor, 207 Regent Street, London, W1B 3HH.
PRC Private Standard
Defined • Controlled • Accountable
